Shipping policy
Shipping Policy
Last updated: 10/4/25
Thank you for shopping with Elm Street Apothecary. We take pride in preparing and shipping your handcrafted products with care. Please review our shipping policy below.
Processing Times
- All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You’ll receive another notification when your order has shipped.
- During high-volume periods (such as holidays or product launches), processing times may be slightly longer.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your items.
| Region | Estimated Delivery Time | Carrier Options |
|---|---|---|
| Domestic (U.S.) | 3–7 business days | USPS, UPS, or FedEx |
| Canada | 7–14 business days | USPS International or UPS |
| International | 10–21 business days | Varies by destination |
Free shipping is available for domestic orders over $75 (before tax and discounts).
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to become available.
Shipping Delays and Issues
Elm Street Apothecary is not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided by the customer.
If your package is lost or damaged in transit, please contact us at info@esapothecary.com with your order number, and we’ll assist you in filing a claim.
International Shipping
We currently ship to select countries. Customs fees, import taxes, or duties are the responsibility of the customer.
We are not responsible for delays due to customs processing.
Returns and Exchanges
Please refer to our Return Policy for detailed information on returns, exchanges, and refunds.
Questions?
If you have any questions about your order or shipping, contact us at:
info@esapothecary.com